At Jili Ma, we believe gaming should always be fun — never stressful, never harmful. This page is your complete guide to playing safely on our platform. Whether you're in Manila, Cebu, Davao, or anywhere in the Philippines, we've got tools and resources to help you stay in control.
Gambling can be addictive. Please play responsibly. Only gamble with money you can afford to lose. If you feel that gambling is negatively affecting your life or the lives of people around you, please use the tools and resources on this page to get help.
Jili Ma gives every player a set of tools to manage their gaming activity. These are free, easy to use, and available directly through your account or by contacting our support team.
Set a daily, weekly, or monthly cap on how much you deposit into your Jili Ma account. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit instantly, but increases take 24 hours to take effect — giving you time to reconsider.
Lose track of time? We get it — the games are fun. Set a session time reminder and Jili Ma will alert you when you've been playing for a set duration. It's a simple nudge to take a break, grab some water, and come back fresh.
If you feel you need a break from gaming, you can request a self-exclusion from Jili Ma. Choose a temporary exclusion (from 1 week up to 6 months) or a permanent exclusion. During exclusion, you will not be able to log in, deposit, or place bets on the platform.
Enable reality check pop-ups that appear at regular intervals during your gaming session. These brief notifications show you how long you've been playing and how much you've wagered, helping you stay aware of your activity in real time.
Set a maximum loss threshold for a daily, weekly, or monthly period. Once you hit your loss limit, Jili Ma will automatically prevent further wagering until the period resets. This tool helps you protect your bankroll and avoid chasing losses.
Access a full history of your deposits, withdrawals, bets, and session durations at any time through your Jili Ma account dashboard. Reviewing your activity regularly is one of the simplest and most effective responsible gaming habits you can build.
Self-exclusion is one of the most powerful tools available to Jili Ma players who feel they need a break. When you self-exclude, your account is locked and you will not be able to access the platform for the duration you choose. We will also suppress any marketing communications to you during this period.
Jili Ma offers the following self-exclusion periods:
Important: Once a self-exclusion is activated, it cannot be reversed before the chosen period ends. Permanent exclusions are final. This is by design — to protect you when you need it most.
Visit /login and sign in with your registered email and password. Make sure you are on the official Jili Ma platform.
Navigate to your account dashboard and look for the "Responsible Gaming" or "Player Protection" section in your account settings menu.
Choose "Self-Exclusion" from the available tools. Select your preferred exclusion period from the options listed.
Review the terms of your self-exclusion and confirm. You will receive a confirmation notification. Your account will be locked immediately.
If you have trouble activating self-exclusion through your account, contact the Jili Ma support team directly. We will process your request promptly, 24/7.
| Tool | What It Does | How to Access | Status |
|---|---|---|---|
| Deposit Limit | Caps your daily / weekly / monthly deposits | Account Settings | Available |
| Loss Limit | Stops wagering once a loss threshold is reached | Account Settings | Available |
| Session Reminder | Alerts you after a set time playing | Account Settings | Available |
| Reality Check | Pop-up showing session time and wager total | Account Settings | Available |
| Self-Exclusion | Locks account for 1 week up to permanently | Account Settings or Support | Available |
| Account History | Full log of bets, deposits, and sessions | Account Dashboard | Available |
| Account Closure | Permanently closes your Jili Ma account | Contact Support | Via Support |
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, which is why it's important to recognize the early warning signs. If you find yourself relating to several of the items below, we strongly encourage you to use Jili Ma's self-exclusion tools or reach out for support.
Do you spend more money on gambling than you originally planned?
Do you chase losses — betting more to try to win back money you've lost?
Do you feel restless or irritable when you try to cut down or stop gambling?
Have you borrowed money or sold belongings to fund your gambling?
Has gambling caused problems with your family, friends, or work?
Do you hide your gambling activity from people close to you?
Do you gamble to escape stress, anxiety, or personal problems?
If you answered "yes" to two or more of these questions, it may be time to take a step back. You are not alone — help is available, and reaching out is a sign of strength, not weakness.
Most Jili Ma players enjoy our games as a fun pastime. Here are some practical habits that help keep gaming enjoyable and under control.
Decide how much you are comfortable spending before you log in. Treat it like entertainment money — once it's gone, the session is over.
Losing streaks happen to everyone. Chasing losses by betting more rarely works and usually makes things worse. Take a break instead.
Step away from the screen regularly. Go for a walk, eat a meal, or spend time with family. Gaming is more enjoyable when it's part of a balanced lifestyle.
Avoid gaming when you're feeling anxious, depressed, or under financial pressure. Emotional states can lead to impulsive decisions and bigger losses.
Deposit limits, session reminders, and reality checks are there for a reason. Use them proactively — not just when things go wrong.
If you or someone you know needs help with problem gambling, these resources are available in the Philippines. Reaching out is always the right move.
The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming guidelines and resources for all licensed gaming operators and players in the Philippines. Jili Ma operates in alignment with PAGCOR's player protection standards.
The NCMH Crisis Hotline is available 24/7 for Filipinos experiencing mental health challenges, including those related to problem gambling. If you are in crisis, please reach out to a mental health professional immediately.
Our dedicated support team is available around the clock to help you activate responsible gaming tools, process self-exclusion requests, or simply talk through your concerns. Your wellbeing is our priority — always.
To activate any responsible gaming tool, request a self-exclusion, or raise a concern about your gaming behavior, contact our team at any time. Email us at [email protected] — we respond to all responsible gaming requests as a priority.
Jili Ma is committed to being the most player-friendly and responsible online gaming platform in the Philippines. Join us and experience great games — with the peace of mind that we always have your back. Must be 21 or older to register and play.
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